Wanna work for your favorite hosting company? WebFaction is always on the look out for good people to join our team! We currently have the following openings:
Anywhere in the world - this is a telecommuting position!
We currently have openings on the following shifts:
All shifts are 5 days on, 3 days off.
You will be the be the first line of contact for our customers, primarily via our online support ticketing system but also on our public forum. Your job will be to answer their questions, help them fix their problems and generally leave them with a warm fuzzy feeling inside.
This is a real problem-solving position. Sure, there are some common questions and problems, but we've eliminated most of them through documentation and systems improvements. That means that most of the tickets that you will deal with are unique problems which require real thought and creative troubleshooting, and not just a standard boilerplate response. We need someone who will enjoy attacking a problem and applying whatever technical skills are needed to provide a solution.
You'll also perform customer service duties such as setting up new accounts, canceling closed accounts, service upgrades/downgrades, and responding to pre-sales inquiries.
You'll be well-supported while you're learning about our systems but this is a telecommuting position so you will need to be able to work under your own initiative, learn quickly, and be the sort of person who can find answers and ask for help when you need it.
This is an hourly position. Your hourly wage is based on your location and experience.
Send an email to firstname.lastname@example.org to tell us a bit about yourself and to explain why we would be absolutely mad not to hire you. Please use the name of the position for which you're applying as the subject, and attach your CV or résumé in PDF, HTML, RTF, or plain text format (no Word documents please).