The Future of WebFaction
Updates, timelines and FAQs about the future of WebFactionWebFaction is migrating to tsoHost. tsoHost and WebFaction are a part of Paragon Internet Group Limited. tsoHost is a UK provider of hosting, domains, email, VPS and dedicated servers.
How will the migration happen?We have planned the migration to roll out in two major phases. As you migrate to tsoHost, here is what to expect:
- Customer accounts
Customer profile (name and contact details) information from WebFaction will be used to create your account on tsoHost.
- Websites & email
Your websites and email will migrate from WebFaction to tsoHost.
What do I have to do?Very little. We plan to handle the migration for you, but please note some accounts will be unable to migrate. If we are unable to migrate your account, you will receive a separate communication with further details.
Before work begins, we’ll email you the latest information and include details on the steps and processes involved.
When will changes start to take place?Further purchases through WebFaction will be unavailable after 14 October 2020. Migrations will start in November 2020 and continue until the end of June 2021.
What are my options?If you do not want to move to tsoHost please contact the customer service team before October 31st to opt-out of migration. Opted out sites will be cancelled on December 9th 2020.
When will the platform close?The WebFaction Shared platform and any sites that were not migratable will be closed near the end of March 2021. Any websites not migrated will have unused fees automatically refunded to the account holder within 45 days of product closure.
I have a dedicated account with WebFaction, what happens next?The renewal of WebFaction’s dedicated servers will be stopped from August 2020. All customers will be given 60 days’ notice. Discount codes will be available on VPSs through tsoHost. Any outstanding fees will be refunded by WebFaction. Customers will receive direct communications about all of this.
Which features will not be available through tsoHost when I am migrated from WebFaction?
- Postgres database
- Assigned port number for your application
- There will be no API available for automation
- Automatic renewal for Let’s Encrypt SSL (can be manually renewed)
- Applications: CherryPy, Custom Applications, Passenger, PHP below 5.6, Pylons, Pyramid, Rails applications, Redmine, Trac, Turbogears, Twisted, Zope
- Others: Email Mailing lists, Ghost, Gitea, Node.js, Subversion
What happens if I need features tsoHost cannot support?We strongly urge you to start looking at migrating your hosting to another suitable product, before December 2020, potentially a VPS where you have control to add these features, adapt your site to not utilise those features, or to move to another specialist supplier.
How will my hosting package be migrated?The WebFaction team is working closely with the tsoHost team with a joint task-force to automate the migration of your hosting from WebFaction to tsoHost. The migration process starts by taking a snapshot of your site, copying the content to a test account on the new platform and comparing the results to see if the site looks the same and operates.
This is closely monitored and reviewed by our team of operators that specialise in delivering successful migrations.
Not all sites can be successfully migrated using our automatic tooling. For some, we will need to manually intervene to see if a solution can be found. If no solution is found, we will not be able to migrate the hosting and will turn this off at the end of the migration process when the platform is decommissioned. The WebFaction support team will assist you to export all content for you to move to a provider that does offer the specialist features your site needs.
Where will my website be hosted?Your website will be hosted in our Strasbourg data centre, in France.
What if I do not want to move to tsoHost?If you plan to opt out of migration and plan to leave WebFaction please contact the WebFaction customer support team before October 31st to opt-out of migration. Opted out sites will be cancelled on December 9th 2020.
How will my WebFaction account integrate to tsoHost?We will create a new tsoHost account for you and send you instructions on how to access your new linked account.
When will my billing begin through tsoHost?We will look to migrate product renewals into tsoHost once you have an account, and then the renewal of your services will happen. You will need to add a payment method to your tsoHost account to support your renewals.
What currency will I be charged in?Your account will be billed in £ (GBP), details of your new monthly fees will be included within the emails we will send during the migration process.
What will my pricing be?Before migrating your account you will receive further information giving the new pricing with tsoHost. The migration will move you to either the tsoHost cPanel or Business Hosting products, depending on the features and requirements of your website.
What features will my new hosting package have?You will be migrated to the package that most matches your requirements based on current usage and features on WebFaction to the tsoHost cPanel or Business Hosting products.
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