The Future of WebFaction
Updates, timelines and FAQs about the future of WebFaction
WebFaction is migrating to tsoHost. tsoHost and WebFaction are a part of Paragon Internet Group Limited. tsoHost is a UK provider of hosting, domains, email, VPS and dedicated servers.How will the migration happen?
We have planned the migration to roll out in two major phases. As you migrate to tsoHost, here is what to expect:- Customer accounts
Customer profile (name and contact details) information from WebFaction will be used to create your account on tsoHost. - Websites & email
Your websites and email will migrate from WebFaction to tsoHost.
What do I have to do?
Very little. We plan to handle the migration for you, but please note some accounts will be unable to migrate. If we are unable to migrate your account, you will receive a separate communication with further details.Before work begins, we’ll email you the latest information and include details on the steps and processes involved.
When will changes start to take place?
Further purchases through WebFaction will be unavailable after 14 October 2020. Migrations will start in November 2020 and continue until the end of June 2021.What are my options?
If you do not want to move to tsoHost please contact the customer service team to opt-out of migration.When will the platform close?
The platform will be closed once we have performed the migration efforts on all accounts, estimated for end of June 2021.What happens if my site can not be migrated?
We will attempt to migrate all websites, though some sites may not migrate successfully due to the features used on a site not being compatible with the new hosting platform. In these cases we will contact you with options.What options do I have if my site fails migration?
Depending on the reason for migration failure you may be able to adjust your site requirements to enable a successful migration. Where this is not possible you will need to find an alternative provider that supports your sites individual specialist requirements.How long do I have to find another provider if my site fails migration?
We will send you a notification as soon as your migration fails with further information providing a minimum 30 day period before your WebFaction hosting is disabled.Which features will not be available through tsoHost when I am migrated from WebFaction?
- Postgres database
- No IPv6 support
- Assigned port number for your application
- There will be no API available for automation
- Automatic renewal for Let’s Encrypt SSL (can be manually renewed)
- Applications: CherryPy, Custom Applications, Passenger, PHP below 5.6, Pylons, Pyramid, Rails applications, Redmine, Trac, Turbogears, Twisted, Zope
- Others: Email Mailing lists, Ghost, Gitea, Node.js, Subversion
What happens if I need features tsoHost cannot support?
We strongly urge you to contact the customer service team to opt-out of migration and start looking at migrating your hosting to another suitable product potentially a VPS where you have control to add these features, adapt your site to not utilise those features, or to move to another specialist supplier.How will my hosting package be migrated?
The WebFaction team is working closely with the tsoHost team with a joint task-force to automate the migration of your hosting from WebFaction to tsoHost. The migration process starts by taking a snapshot of your site, copying the content to a test account on the new platform and comparing the results to see if the site looks the same and operates.This is closely monitored and reviewed by our team of operators that specialise in delivering successful migrations.
Not all sites can be successfully migrated using our automatic tooling. For some, we will need to manually intervene to see if a solution can be found. If no solution is found, we will not be able to migrate the hosting and will turn this off at the end of the migration process when the platform is decommissioned. The WebFaction support team will assist you to export all content for you to move to a provider that does offer the specialist features your site needs.
Where will my website be hosted?
Your website will be hosted in our Strasbourg data centre, in France.How will my WebFaction account integrate to tsoHost?
We will create a new tsoHost account for you and send you instructions on how to access your new linked account.When will my billing begin through tsoHost?
We will look to migrate product renewals into tsoHost once you have an account, and then the renewal of your services will happen. You will need to add a payment method to your tsoHost account to support your renewals.What currency will I be charged in?
Your account will be billed in £ (GBP), details of your new monthly fees will be included within the emails we will send during the migration process.What will my pricing be?
Before migrating your account you will receive further information giving the new pricing with tsoHost. The migration will move you to either the tsoHost cPanel or Business Hosting products, depending on the features and requirements of your website.Can I use a different tsohost plan than the one assigned?
Yes, you should be able to switch your suggested plan after the migration is complete.What features will my new hosting package have?
You will be migrated to the package that most matches your requirements based on current usage and features on WebFaction to the tsoHost cPanel or Business Hosting products.- Cloud Web Hosting | Fast and Flexible | tsoHost
Get online for just £3.99/mo. Each plan includes a free domain, free email, simple management tools and free website migration. - Business Hosting | High Performance & Reliability | tsoHost
Get online with tsoHost. Our business hosting packages are ideal for web designers, developers and those who run ecommerce or high traffic websites.
