The Future of WebFaction
The WebFaction platform was switched off and permanently decommissioned on September the 15th, 2021.
Any refund for paid services extending past September 15th will be issued as a pro-rata refund via PayPal.
Example. A purchase or renewal of a $10 monthly package paid a year in advance for $120 on March 15th 2021 would be due a refund of 6 months unutilised fees for $60.
If you paid through PayPal we will issue a refund to the PayPal address used to make payment.
Payments made through other methods will be issued as a refund payment via PayPal to the primary email address held on the WebFaction account. Please ensure this is updated accordingly before September 15th.
Refund payments will be processed within 28 days of September 15th.
If a refund is not claimed via PayPal this will be returned after 30 days to WebFaction. You will need to contact our service team after November 15th to make alternative arrangements.
Contact Service Team
All hosting data has been deleted. No access is available to web, database or email content from customer hosting accounts.
Any refunds unclaimed cannot be reissued until the PayPal payment has not been claimed and returned to WebFaction. We expect that process to be completed by November 15th.
The WebFaction business has closed, our service team are not available. We have handed over some support services to our friends at tsoHost who can be contacted by online chat
, please have your WebFaction account ID and company name available.