The Future of WebFaction

Updates, timelines and FAQs about the future of WebFaction

WebFaction is migrating to tsoHost. tsoHost and WebFaction are a part of Paragon Internet Group Limited. tsoHost is a UK provider of hosting, domains, email, VPS and dedicated servers.

How will the migration happen?

We have planned the migration to roll out in two major phases. As you migrate to tsoHost, here is what to expect: 

• Customer accounts
  Customer profile (name and contact details) information from WebFaction will be used to create your account on tsoHost.
  
  
• Websites & email
  Your websites and email will migrate from WebFaction to tsoHost.

As a new tsoHost customer, all your hosting, billing, and support will now come through tsoHost. Once your new account is created you will need to login to tsoHost and add payment details for service continuation.

What do I have to do?

Very little. We plan to handle the migration for you, but please note some accounts will be unable to migrate. If we are unable to migrate your account, you will receive a separate communication with further details.
Before work begins, we’ll email you the latest information and include details on the steps and processes involved.

When will changes start to take place?

Further purchases through WebFaction will be unavailable after 14 October 2020. Migrations will start in November 2020 and continue until the end of June 2021.

What are my options?

If you do not want to move to tsoHost please contact the customer service team to opt-out of migration.

For more information, please see our FAQ